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Refund and Cancellation

  • Our customers have the right to withdraw within fourteen (14) days from the delivery of the product subject to the contract to them or to the person/organization at the address indicated.

  • In order to exercise the right of withdrawal, Pulsarpro Ses ve Işık Teknolojileri A.Ş. must be notified within this period and the product must not be used in accordance with the provisions of the relevant article. In case this right is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the product delivered to the 3rd party or our Customer was sent to Pulsarpro Ses ve Işık Teknolojileri A.Ş. Within seven (7) days following the receipt of these documents, the product price is returned to our Customer.

  • If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned.

  • The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.

  • The use of the right of withdrawal is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. In addition, in accordance with the provisions of the Distance Sales Regulation with the Official Gazette Publication Date of 14.06.2003 and number 25137, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special wishes and demands of the consumer or made personal by making changes or additions. In case the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used against his/her consent and illegally. In this case, the card issuer returns the payment amount to the consumer within fifteen (15) business days following the notification of the objection. In the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of Pulsarpro Ses ve Işık Teknolojileri A.Ş. are authorized up to the value declared by the Ministry of Industry and Trade.

  • In the event that the order is concluded, the BUYER shall be deemed to have accepted all the terms of this contract.

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